You came to the right place if you are searching for a Professional Phone Answering Service for Lawyers.
- We are a boutique call desk with a small team of competent, courteous professionals
- We have a particular industry-expertise for Law firms
- Since 2008 we’ve worked with dozens of Sole-Practitioner Attorneys as well as Small Law firms
- We place a premium on customer service and deeply care about caller experience
- We follow your business rules to a T when it comes to handling gatekeeping (solicitations), new prospects, existing client matters.
As a sole practitioner or a small law firm, you can, and often do, do it all.
Well mostly…but maybe not all. For instance are you really able to answer all your calls all the time?
A missed call is a missed opportunity for many attorneys. Did you know 4 to 5 out of every 10 new prospects calling your firm hang up if they hear the call answered with an auto-attendant or a google voice greeting, or if there is no answer and the call goes to voicemail? Could you really afford loosing 4 to 5 out of every 10 prospects?
As unintentional as it may be, by not answering all of your calls live, and allowing your potential and actual customers to be obstructed by an auto-attendant greeting or the cold digital hand of voicemail, you are telling that caller that you do not have the business infrastructure to handle your own calls. You work hard to make your phones ring, you spend money and time to make sure that happens, but then when your calls are not answered live you are virtually working for your competition, and handing your prospect off to your competition. Why? Because those who hung up are often calling your competition!
You can instead, with minimum investment, get a great return on all fronts: that is Office Divvy’s live professional phone answering, a professional service by a well-trained, competent, courteous team, starting from $399/month.
Create a great impression when your callers call your firm!
If you are a sole practitioner answering your phones yourself our Call Desk solution may be the perfect match to your needs. We can offer you a primary or back up phone answering solution (back up: we answer your calls when you cannot answer them).
Even if you have some phone coverage in place (part time or full-time), two or three simultaneous incoming calls, calls ringing one-after-another, lunch coverage, a sick day, or vacation time should not cause your firm to leave a bad impression.
We’ve got you covered! All from $399/month.
Our service is ideal for sole-practitioners to small law firms of up to 12 employees alike. We’re Located in Palm Coast, Florida, with a talented, competent, super professional and well-trained staff.
We’re experts in Caller Experience and we’ve got your back!
High-Touch Professional and Personalized Phone Answering by Office Divvy starts from as low as $399 / month. Our program offers live professional phone answering during business hours, live call patching/routing, and more. Additional services include shared calendar appointment setting and CRM related actions.
What is high-touch phone answering?
Inc. Magazine describes high-touch as “person-centric.” The intention is to deliver something human. It’s time to put an end to frustrating phone systems, “press 0 to speak to an operator,” busy tones, and auto attendants (a fancy word for non-human not-smart-robots that answer your phone and greet your clients) when someone calls.
Instead, all calls are answered by our Call Desk team under your company name. Calls are connected to you or messaged to you with comprehensive information. We can also book appointments on your calendar – all this, and more are done with a human touch. The emphasis is on effectiveness, respect, and listening for ways to add greater value for the caller. For us, this is “high touch phone answering“.
Our solution is perfect for Law Firms ranging from Sole-Practitioners to small organizations. Our phone-answering solution operates on a business-class platform, and can scale as you grow.